Terms and Conditions

No Long-Term Contracts

At Brilliant Star Cleaning Services, we believe in earning your trust with every visit, not locking you into a commitment. There are no contracts required for any of our services. You are free to pause, reschedule, or discontinue services at any time.

We reserve the same right. While we are committed to serving every client with the highest level of care and professionalism, we reserve the right to discontinue service to any client if our team members feel unsafe or uncomfortable in a particular environment. This decision will always be handled with respect and professionalism.

Cancellation Policy

We ask that all cancellations or reschedules be made at least 24 hours in advance. Cancellations with less than 24 hours notice are subject to a $50 cancellation fee. We understand that emergencies happen. If you have an exceptional circumstance, please contact us directly and we will do our best to work with you.

Service Limitations

For the safety and well-being of our team, Brilliant Star Cleaning Services does not perform the following:

• Cleaning at heights that cannot be safely reached from the floor or a standard step stool, including high vaulted ceilings and elevated ceiling fans.
• Moving or lifting heavy furniture or appliances.

If your home has specific areas that may be affected by these limitations, please let us know in advance so we can plan accordingly.

Questions?

If you have any questions about our terms, please do not hesitate to reach out.