Privacy Policy

Effective Date: April 11, 2026

Brilliant Star Cleaning Co LLC ("Brilliant Star Cleaning Services," "we," "our," or "us") respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, store, and share information through our website, including when you contact us, request a quote, call us, email us, or otherwise interact with our services.

1. Information We Collect

We may collect information you choose to provide directly to us, including:

• Full name
• Phone number
• Email address
• Requested service type
• Number of bedrooms and bathrooms
• Date of last professional cleaning
• Allergies, fragrance or chemical preferences, and related service instructions
• Special requests, scheduling details, and additional notes
• Preferred contact method

We may also collect certain technical or usage information automatically when you visit the site, such as browser type, device type, pages viewed, referral source, approximate location information, and general website interaction data.

2. How We Use Your Information

We may use information we collect to:

• Respond to quote requests and service inquiries
• Communicate with you about appointments, availability, and requested services
• Send confirmation messages or follow-up responses related to your inquiry
• Customize recommendations and estimates based on your household needs
• Improve website performance, usability, and customer experience
• Maintain business records and support internal operations
• Comply with legal obligations or enforce our policies when necessary

3. How Information May Be Shared

We do not sell your personal information. We may share your information only in limited situations, such as:

• With service providers or website tools that help us operate the site, forms, hosting, analytics, or communications
• When needed to respond to your request or provide customer support
• When required by law, legal process, or to protect our rights, customers, or business operations
• In connection with a business transfer, reorganization, or asset sale, if applicable

4. Cookies and Analytics

Our website may use cookies, pixels, analytics tools, or similar technologies to understand website usage, improve site functionality, and measure performance. These technologies may collect information about your interaction with the site, such as pages visited, time on page, approximate location, and general device information.

You can usually control cookies through your browser settings. Disabling certain cookies may affect how parts of the website function.

5. Data Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to inquiries, maintaining records, improving services, and complying with legal, tax, or operational obligations.

6. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to help protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Choices and Rights

Depending on where you live, you may have certain rights regarding your personal information, such as requesting access, correction, deletion, or limits on certain uses of your information.

If you would like to update your information, ask a question about our privacy practices, or request that we review or delete information you previously submitted, please contact us using the information below. We will review requests in accordance with applicable law.

8. Third-Party Services and Links

This website may include links or embedded tools from third parties, such as maps, reviews, analytics providers, social platforms, or other external services. When you interact with those tools or leave our site, their own terms and privacy policies may apply.

We are not responsible for the privacy practices of third-party websites, services, or content that we do not control.

9. Children's Privacy

Our website and services are intended for general audiences and are not directed to children under 13. We do not knowingly collect personal information from children through this website. If you believe a child may have submitted information to us, please contact us so we can review and remove it if appropriate.

10. Policy Updates

We may update this Privacy Policy from time to time to reflect operational, legal, or website changes. When we do, the revised version will be posted on this page with an updated effective date.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact: